Frequently Asked Questions

1. I Thought This Site Is For Free?

Using the website is indeed free. However, to communicate for free, your profile needs to be verified (click your profile photo in the red menu bar and select “Verify my profile”). Without member verification, our community could be overwhelmed with scammer profiles.

Verified users can communicate for free with up to 5 other verified members each day.

For more details on who you can chat with, see this page.

If you desire unlimited communication, we invite you to upgrade your account to Premium.

2. If I Pay To Upgrade, Do Other Members Also Have to Upgrade to Chat with Me?

No, only one of you needs to pay.

3. How Can I Upgrade And How Much Does It Cost?

You can view our upgrade plans here. Subscriptions are available for 1 month, 3 months, or 12 months. The longer the period you choose, the less you pay per month. At the end of the billing period, your subscription will automatically renew, so you don’t lose any communication. Auto-renewal can be easily disabled in Settings with 1 click.

4. Why Profile Verification?

As mentioned above, verified members can chat for free with other verified members.

Verifying your profile demonstrates your sincerity in searching for friends and love. A verified profile assures others that you are who you claim to be, making other members more comfortable in communicating with you.

5. Something Is Not Working Correctly On The Site. What Do I Do?

Please let us know here what happened or what is missing. Provide us with as many details as possible, and we’ll contact you.

If you find a real bug or a good fix for a problem, we’ll reward you with Free Premium membership.

6. What About Fake Profiles And Scammers?

At, we work hard to detect fake profiles and scammers, and we have a zero-tolerance policy for money beggars. We also rely on your help to let us know if you encounter a scammer. Typically, scammers try to ask for money, citing reasons like a family member in the hospital, a broken phone, or lack of food for their child. Never send money to a member you haven’t met in person. Even if you’ve talked on (video) chat, we stress the importance of not giving money. Once you start giving money, you can’t be sure of your partner’s motives. Even small amounts pose a risk.

Every member profile and chat screen includes options to block and/or report members.

7. As A Free Member, Can I Send Email Addresses Or Phone Numbers Through the Chat System?

As a Premium member, you can send your contact information. However, be cautious about doing so too quickly; on our chat system, your private contact information is secure.

If you’re not a Premium member and you send your phone number or email address at the start of your conversations, you will be considered a SPAMMER and your profile will be blocked by the Pinaheart team.

Members with wrong intentions often try to divert you away from the site quickly. We advise you to take your time.

8. How Can You Protect Yourselves?

There is no substitute for acting cautiously when communicating with any stranger who wants to chat with you.

Don’t put personal contact information in your profile: never include your last name, email address, phone number, home or work address. We don’t allow it at Pinaheart and will remove it for your safety.

9. How Can I Cancel My Profile?

Click on the settings icon in the red menu bar, go to Settings, and click “Switch my profile off”.

Members who haven’t logged in for an extended period will eventually have their profiles permanently deleted.